Normally after receiving order information, we will process the order within 24 hours and respond to you with information about payment and delivery. Delivery time is usually between 3-5 days from the order closing date or as agreed with the customer when placing the order. However, there are also cases where delivery takes longer but only occurs in force majeure situations as follows:

– Our staff cannot contact you by phone so we cannot deliver the goods.

– The delivery address you provided is incorrect or difficult to find.

– A sudden increase in the number of orders causes slow order processing.

– The partner provides goods slower than expected, causing the delivery to be delayed or the shipping partner delivering the goods is delayed.

Regarding shipping fees, we use an external shipping service, so shipping fees will be calculated according to the shipping unit’s fees depending on the location and volume of the order. The customer will notify you of the specific fee.

For provincial customers who want to buy in large quantities or wholesale customers who want to buy products, we will ask for delivery services from shipping companies and fees will be calculated according to the fees of service providers. transportation service or according to the contractual agreement between the two parties.